The purpose of the Closing a Project process is to provide a fixed point at which acceptance for the project product is confirmed, and to recognize that objectives set out in the original Project Initiation Documentation have been achieved (or approved changes to the objectives have been achieved), or that the project has nothing more to contribute. Main Objective of closing a project process are as follows: · To Verify user acceptance of the project’s products · To Ensure that the host site is able to support the products when the project is disbanded · To Review the performance of the project against its baselines · To Assess any benefits that have already been realized, update the forecast of the remaining · benefits, and plan for a review of those unrealized benefits post project. · To Ensure that provision has been made to address all open issues and risks, with follow-on action Recommendations for the Team Activities
Continual Improvement Continual improvement takes place in all areas of the organization and at all levels, from strategic to operational. When provisioning a service we should always keep continual improvement in mind, and should always be looking for opportunities to improve. To support continual improvement at all levels, the ITIL® SVS includes: ITIL® Continual Improvement Model provides organizations with a structured approach to implementing improvements Improve Service Value Chain Activity Continual Improvement Practice Continual Improvement Model Continual Improvement Model can be used as a high-level guide to support improvement initiatives. The model supports an iterative approach to improvement, dividing work into manageable pieces with separate goals that can be achieved incrementally. The scope and details of each step of the model will vary significantly based on the subject and the type of improvement The steps of this model do not need to be carried out in a linear fash