The term ITIL means "Information Technology Infrastructure Library". ITIL is the most popular and widely accepted approach to manage IT Service(ITSM). ITIL has been adopted by many organizations as the framework to manage their IT service. There are millions of practitioners worldwide with ITIL skills and capabilities. IT is important to keep in mind that ITIL is a set of best practices and not a standard, so organizations are free to adopt ITIL framework as is applicable or valuable to them. Advantages of adopting ITIL for your organization are immense. Therefore, all scale and size (Small , medium, Large) organizations all over the world use ITIL to help them improve the value of their services. The few important benefits of adopting ITIL are: ITIL creates stronger alignment between IT and the business Improves service delivery and customer satisfaction Reduces costs with improved use of resources Provides Greater visibility of IT costs and assets A Brief History of ITIL: ...
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